Patient experience in adult NHS services (QS15)
Fast, easy summary view of NICE guidance on 'patient experience in adult NHS services'
Specific, concise statements that act as markers of high-quality, cost-effective patient care
This NICE quality standard defines best practice within this topic area. It provides specific, concise quality statements, measures and audience descriptors to provide the public, health and social care professionals, commissioners and service providers with definitions of high-quality care.
The aim of this quality standard is to provide the NHS with clear commissioning guidance on the components of a good patient experience. The quality standard gives evidence-based statements for commissioners that provide the foundation for an ‘NHS cultural shift' towards a truly patient-centred service.
The quality standard covers improving the quality of the patient experience for people who use adult NHS services. It does not cover people using NHS services for mental health or the experiences of carers of people using NHS services. A separate quality standard (and guidance) has been developed for people using NHS mental health services.
This guidance has been incorporated into the following NICE Pathways, along with other related guidance and products.
Visit the NICE Pathway: patient experience in adult NHS services
This page was last updated: 24 February 2014
Quality standard formats
Information for the public
Implementation tools and resources
See this guidance in practice
The summary of the statements in the quality standard written for patients, carers and those with little medical knowledge and may be used in local patient information leaflets.
Full quality standard
The published full quality standard for health and social care professionals, public health practitioners, commissioners, service providers and patients, carers and the public, with quality measures, outcomes definitions and data sources.
Many organisations share NICE's commitment to improve quality by making it clear what quality care is for patients and the public, health and social care professionals, commissioners and service providers.
So that these standards reach the widest possible audience, some of these organisations have endorsed the patient experience in adult NHS services quality standard.
These organisations are: